Shipping policy

Thank you for shopping with NUVUXA. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below to understand how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within 12hrs after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During festive seasons, promotional events, or periods of high demand, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email or SMS with your shipping details.

2. Shipping Methods

We work with trusted courier partners to ensure reliable delivery across India.

Available shipping options may include:

Standard Shipping, Express Shipping (where available), Cash on Delivery (COD), if applicable

Shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are:

Metro Cities: [X–X BUSINESS DAYS]

Other Cities & Towns: [X–X BUSINESS DAYS]

Remote/Rural Areas: [X–X BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location, courier availability, and external factors.

4. Shipping Costs

Shipping charges are calculated during checkout based on your order value, delivery location, and selected shipping method.

Standard Shipping: [SHIPPING COST]

Express Shipping: [EXPRESS SHIPPING COST]

Free Shipping: Available on orders above [FREE SHIPPING ORDER VALUE], if applicable.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email and/or SMS, A tracking number, A tracking link to monitor your shipment

Tracking information may take up to 24–48 hours to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions, Public holidays, Natural disasters, Courier service disruptions, Incorrect or incomplete shipping addresses, Government restrictions or other unforeseen events

If your order is significantly delayed, please contact our customer support team and we will assist you in tracking your shipment.

7. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

The recipient is unavailable, The shipping address is incorrect or incomplete, The package is refused,

the order may be returned to us. Additional shipping charges may apply for re-dispatch, where applicable.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please double-check your:

Full Name, Mobile Number, House/Flat Number, Street Address, Landmark, City, State, PIN Code

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

9. International Shipping

Option 1 (If you ship internationally):

We currently ship to selected international destinations.

International shipping charges will be calculated at checkout.

Delivery timelines vary by destination and customs processing.

Customers are responsible for any applicable customs duties, import taxes, or local charges imposed by their country's authorities.

Option 2 (If you do not ship internationally):

At this time, NUVUXA ships only within India. We do not currently offer international shipping.

10. Damaged or Lost Shipments

If your package arrives damaged, incomplete, or appears to be lost during transit:

Please provide your order number and photographs of the damaged package or product, if applicable.

We will investigate the issue with our courier partner and work toward an appropriate resolution in accordance with our policies.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: Nuvuxa
Email: teamnuvuxa@gmail.com
Phone: +91 8436189468
Business Address: West Bengal

Our customer support team will be happy to assist you during our business hours.

Last Updated: 15/7/26